FAQ

 1.  How long are shipping times?

We work with suppliers around the world to source high-quality products.  Our suppliers typically ship items within one to five days of receiving an order.  From that point, it takes 10-20 days for items to arrive.

As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.

2.  What's your return policy?

Our policy lasts 30 days. If 30 days have gone by since the date you received your purchase, unfortunately we can’t offer you a refund or exchange.  The “received” date is the date your purchase arrived at the shipping address indicated in your order, according to our records. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase to the manufacturer. 

3.  Can I cancel my order?

You may edit or cancel an order within 24 hours of your purchase.  Cancellation requests or changes to your order made past the 24 hours of your purchase will be denied because the order is in production. 

4.  What happens if I receive the wrong item?

If for any reason you didn’t get the exact product you ordered, email a photo of the item you received and your receipt or proof of purchase to diergabribags@gmail.com. Send the item you received to Dier Gabri Bags, 1795 N. Fry Road, Suite 363, Katy, TX 77449, United States.  You will need to pay shipping costs.  We’ll send you the actual item you ordered.

5.  Do you offer exchanges?

We only replace items within 30 days of the date you received your purchase if the items are defective or damaged.  If you need to exchange a defective or damaged item for the same item, email a summary of what is wrong, a photo of the item, and your proof of purchase to diergabribags@gmail.com.  Send the product to Dier Gabri Bags, 1795 N. Fry Road, Suite 363, Katy, TX 77449, United States.  You will need to pay shipping costs.  After we receive the defective or damaged product, we’ll send you a new one.